NEW - The Pillar Institute Cancellation and Refund Policy
PILLAR Cancellations: PILLAR Institute reserves the right to cancel, combine, or reschedule classes to
adjust for enrollment, technical difficulties, weather, instructor illness, or other unavoidable
circumstances. If it is necessary for PILLAR Institute to cancel a class for any reason, all
registered participants will be informed as soon as possible. If possible, the class will be rescheduled. If the class cannot be rescheduled, then the class fee can be transferred to another class within the same term, donated, or refunded.
Participants Cancellations: If a participant cannot attend a previously registered class, they will need
to cancel the class with the office by email or phone call (do not leave a message) 72 business
hours before the class is to be held to receive a class credit.
Registration Minimums: Since each conference room is reserved and paid for by the number of people registered, classes may be canceled if the minimum registrations are not made. If the class is canceled by PILLAR, registered participants will receive a class credit.
Membership: There are no refunds on membership.
Day Trips and Special Events: Daytrip and special event fees are non-refundable as fees are
paid in advance to secure buses, performers, admissions, food, books, etc. However, day trip
and special event fees are transferable to another person.
Participants will be charged currently acceptable fees for all returned checks and chargebacks
of credit cards.
Amended and Adopted by PILLAR’s Board of Directors – 1-4-2024.
PILLAR strives to keep our viewpoints balanced at all times. However, ideas presented do not necessarily represent the views of PILLAR. When attending any PILLAR activity, participants and any guests hereby acknowledge and agree that any potential claims and liabilities that may result from going to or from and then being present at the activity are not the responsibility of PILLAR Institute of Lifelong Learning, its Board of Directors, agents, officers, instructors, employees, or volunteers. Participants also acknowledge that PILLAR is not responsible for lost or stolen items, and that photographs and video may be taken at PILLAR events and used for PILLAR media.
PILLAR follows the D-11 and D-20 weather closures and delays. Notifications will be made primarily by email and the PILLAR website.